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Refund Policy

Effective Date: June 3, 2026

This Refund Policy outlines the terms under which refunds may be issued by Cypress Deskline Admin Services. By engaging our services, you agree to this policy.

1. Cancellations Before Work Begins

If you cancel a service engagement before any work has been performed, you are entitled to a full refund of any payment made. Cancellations must be communicated via email or phone. No cancellation fees apply for cancellations made prior to the start of work.

2. Partial Refunds After Work Has Started

If you cancel a service engagement after work has commenced, you may be eligible for a partial refund based on the portion of work not yet completed. The refund amount will be calculated proportionally based on the agreed scope and the work performed at the time of cancellation. We will provide a written summary of work completed upon request.

3. Completed Services

Refunds are not issued for services that have been fully completed and delivered. If you are dissatisfied with completed work, please contact us within 5 business days of delivery so we can discuss a reasonable resolution, which may include revisions at no additional charge.

4. Recurring Services

For recurring administrative support arrangements, you may cancel at any time with reasonable notice (typically 5 business days before the next scheduled period). Payments already made for a current active period are non-refundable unless no work has been performed in that period. Future scheduled payments will be cancelled upon confirmed cancellation.

5. Digital Files and Documents

Once digital deliverables (such as formatted documents, spreadsheets, or organized file structures) have been delivered and accessed by the client, those services are considered rendered and are not eligible for refund.

6. Third-Party Costs

Any third-party costs incurred on your behalf as part of a service engagement (such as software subscriptions, tool fees, or platform costs) are non-refundable once incurred. These costs will always be disclosed and approved in advance.

7. How to Request a Refund

To request a refund, please contact us with the following information:

  • Your full name and business name
  • The service for which you are requesting a refund
  • The date of payment
  • The reason for your refund request

Refund requests should be submitted via email to queenjessie78@hotmail.com or by phone at 212-603-9446. We will respond to all refund requests within 5 business days.

Approved refunds will be processed to the original payment method within 7–10 business days.

8. Payment Disputes

We encourage clients to contact us directly before initiating a payment dispute or chargeback with their bank or payment provider. We are committed to resolving issues fairly and promptly. Chargebacks filed without prior communication may result in suspension of services and additional fees.

9. Contact Information

For questions about this Refund Policy, please contact us: